This privacy note explains the types of personal data we amy collect from you, how we use it and how we store it and keep it safe. We may need to update this privacy notice from time to time and so you can check back here to find out if there any changes.

Who is Poole Lighting?

Poole Lighting Ltd, registered office at 9 Cabot Lane, Poole BH17 7BY, company registration no 04740426

What personal data do we collect from you?

Although we only trade with businesses, the data we collect from you may include some personal data about you to set up and maintain your trading account with us. This will be:-
•  Your name and your business trading name
•  Your business address, telephone number and address
•  Name and contact details of your buyer and store manager

We may also hold data that we have obtained about you from public sources and our own suppliers such as credit referencing agencies and credit insurers.

Once you are a customer you voluntarily provide personal data when you raise an order with us by placing an order on our e-trading hub or by email to our sales team. This order may include name and delivery.

We may also collect and hold data about you if you have purchased a Poole Lighting product, where there is a product warranty agreement, you need to communicate directly with us in relation to a product fault or there is a necessary product recall. This will be:-
•  Your name and home address and contact details
•  Details of your relevant purchase including the date and proof of purchase
•  Details of the installer, if relevant

How do we use your personal data?

The order data will be used to process orders, to handle your payment and to communicate with you on the status of your order. It may also be used to process any product returns from you and customer service requests.

If you have a trading account with us we may also use your contact details to send emails to you to inform you of new products, promotions and other news about our business which we would like to share with you. You will always be given the opportunity to not receive these.

The data obtained from credit referencing agencies and credit insurers will be used in determining the amount of credit we will give you on your account with us.

Who do we share your personal data with?

We pass your name, delivery address and delivery contact telephone number to third party courier providers to deliver your orders to you or to collect products from you that you wish to return to us. We also engage with third party service providers for IT systems maintenance and development. These service providers are only provided with the personal data that they need to perform their services and they are not permitted to use or disclose your personal data for other purposes without your prior authorization.

If you are a member of a buying group with whom we have a trading relationship we may share some of your personal data with them in order to account for the trading terms between us.

We may be obliged to disclose your personal data to a third party to meet legal obligations, regulations or fulfill a valid governmental request.

Use of cookies

Poole Lighting's website uses cookies, which are strings of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. These cookies help Poole Lighting identify and track visitors and their website access preferences. Poole Lighting website users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Poole Lighting’s websites.

Link to other websites

Our e-trading hub may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over these other websites. You should exercise caution and look at the privacy notices applicable to the websites in question.


By applying and maintaining a trading account with us you are consenting to Poole Lighting processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing or writing to us, see last section for full contact details.

If you believe that any data we are holding on you is incorrect or incomplete, please write to or email us as soon as possible to the address below. We will promptly correct any information found to be incorrect.


Retention policy

Whenever we collect or process personal data, we’ll only keep it as long as is necessary for the purpose for which it was collected. At the end of that retention period, it will be either deleted completely or anonymized.

Data storage

Data is held in the United Kingdom using different (multiple) servers. We does not store personal data outside the EEA.

Your rights as a data subject

At any point whilst we are in possession of or processing your personal data, you have the following rights:
•  Right or access - you have the right to request a copy of the information that we hold about you.
•  Right of rectification - you have the right to correct data that we hold about you that is inaccurate or incomplete.
•  Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records.
•  Right to restriction of processing - where certain conditions apply you have the right to restrict the processing.
•  Right to portability - you have the right to have the data we hold about you transferred to another organization.
•  Right to object - you have the right to object to certain types of processing such as direct marketing.
•  Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling.

You can request the following information:

•  Contact details of the data protection officer, where applicable.
•  The purpose of the processing as well as the legal basis for processing.
•  If the processing is based on the legitimate interests of Poole Lighting or a third party such as one of its clients, information about those interests.
•  The categories of personal data collected, stored and processed.
•  Recipient(s) or categories of recipients that the data is/will be disclosed to.
•  How long the data will be stored.
•  Details of your rights to correct, erase, restrict or object to such processing.
•  Information about your right to withdraw consent at any time.
•  How to lodge a complaint with the supervisory authority (Information Commissioners Office).
•  Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
•  The source of personal data if it wasn’t collected directly from you.
•  Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

In the event that we refuse your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

To access what personal data is held, identification will be required

Poole Lighting will accept the following forms of ID when information on your personal data is requested: a copy of your driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Poole Lighting is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to or by writing to us at the address further below.


In the event that you wish to make a complaint about how your personal data is being processed by us, you have the right to complain to Poole Lighting’s CEO. If you do not get a response within 30 days you can complain to the Information Commissioner’s Office.

The details for each of these contacts are:

Poole Lighting Ltd, attention of the CEO
9 Cabot Lane, Poole BH17 7BY

Data Protection Regulator

Information Commissioners Office
ICO helpline: 0303 1231113

Poole Lighting Ltd Privacy Notice
Effective date: 25/05/2018